Overall Refund Policy Statement
In cases where the Institute is forced to cancel a course, special event, evening talk or visit completely, we will either reschedule the event or pay a 100% refund. We will not pay additional compensation nor refund any personal expenses accrued.
The Institute reserves the right to supply a suitable substitute tutor, speaker or tour operator if necessary.
We will only consider other refund requests in truly unavoidable and exceptional circumstances. These requests will not be considered for any event unless an absolute minimum of 3 clear working days (Monday to Friday) notice is given. ALL refunds of this nature will be subject to a £5 handling fee.
Refunds will have to be expressly approved by the Institute Manager and will be made by the most expedient and cost effective method.
Please address all your requests and/or queries about our refund policy to: Amy Rice, The Guildford Institute, Ward Street, Guildford, GU1 4LH or via email: firstname.lastname@example.org
We are closely monitoring and following advice from the government and Public Health England concerning the outbreak of Coronavirus (COVID-19). If we need to cancel an activity, full refunds or credits will be provided. For more information and updates about all Institute activities, please visit our homepage.
Frequently Asked Questions
Will I be contacted if one of my activities has been cancelled?
Yes. All attendees of any cancelled activities will be contacted as soon as possible.
If I have booked onto one of your cancelled events, will I receive a refund?
Yes. We hope to reschedule as many activities as possible and as a result we will not begin to process refunds immediately. We will be offering refunds and credits in due course.
Are you going to run any Institute activities online?
Yes. Many of our courses are now available in our online programme. Please click here to view a current list of these activities.